A reset code is required for password resets. Click 'Forgot password' in the DVR/NVR Login screen.ī. My DVR/NVR is not connected to the Internet or it hasn’t been logged into using my Night Owl Protect account credentials.Ī.

Enter your Night Owl Protect username and a new password will be sent to your registered email address. On the next page select “Forgot Password.”Ĥ. If you are not using the mobile Night Owl Protect app you can also reset your DVR / NVR password.ģ. Be sure to keep your DVR/NVR powered on and connected to the Internet so that it can receive the new password once you change it. After resetting, log into your DVR/NVR with the new password.ģ. Tap “Forgot my password” on the Night Owl Protect app login page.Ģ. If you forgot your password and are logged into the DVR/NVR with your Night Owl Protect account credentials, go to the mobile Night Owl Protect app to reset the password.ġ. The password is the same for your recorder and the mobile app, so you can quickly reset it without having to call Technical Support. Single Sign-On lets you securely access multiple Night Owl devices with one set of login credentials. Your username is found in the Username field. Tap on “Account” on the bottom right of the Devices screen.ĭ. Log in to your Night Owl Protect mobile app.ī.

If you have forgotten your username, you can find it by signing into the mobile app with your pin, face id, email or phone number.Ī. Enter your password and click “Login.”įor added security benefits, we recommend using your username to login to your Night Owl recorder. Next, enter the area code followed by the phone number (no spaces or dashes).ĭ. NOTE: The + is found by clicking 123 on the on-screen keyboard that appears when logging into the recorder.ī. If it is not pre-populated, you MUST enter +1 into the field. NOTE: Your mobile phone number was verified when you created your Night Owl Protect account.įollow the steps below to use your mobile phone number to log in to your account:Ī. Enter the code into the blank field to verify your email address. Retrieve the code from the email and return to the website.ħ. Click “Verify” next to your email address to receive an email with a secure code.Ħ. Click your “Username” in the upper right corner of the window.ĥ. Log in to your Night Owl Protect account with your username and password.ģ. Follow the steps below to verify your email address using the Night Owl Protect website:Ģ. Enter the code into the blank field to verify your email address.ī. Retrieve the code from the email and return to the app.Ħ. Tap “Verify” next to your email address to receive an email with a secure code.ĥ. Tap “Account” on the bottom right of the Devices screen.Ĥ. Log in to your Night Owl Protect mobile app.Ģ. Follow the steps below to verify your email address using the Night Owl Protect app:ġ.

NOTE: Your email address MUST be verified in your Night Owl Protect account, or you will be unable to use it to access the Night Owl Protect account from your Smart Device.Ī. The following options can be used to login to your Night Owl Protect recorder: Click on the image below to watch the videos.įor enhanced privacy and security, we recommend using your Night Owl Protect username to log in to your recorder. You can watch the video from the convenience of your Smart Device, PC or Mac and pause it while you perform the easy to follow how to steps!Ī. Under Helpful Resources, click on “ Manual.” This will download a full copy of your manual to your PC or Mac.įor Night Owl Protect, we offer a large number of short, yet informative, how to videos to assist you with setup and troubleshooting. NOTE: For recorder’s, the support sticker is usually located on top in the left-hand corner.Ĭ. Enter your Series located on the product’s support sticker. It includes images of each menu within your recorder’s firmware and easy step-by-step information on making adjustments to your settings. Your product manual has detailed information on all of your product’s features and capabilities. This troubleshooting guide was accurate at the time it was created, but new software updates may not be reflected. Watch our Helpful Night Owl Protect Videos Click from the list below to navigate to that section of this guide for more information!Ģ.

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